Refund Policy

Last updated: November 9, 2026

We want you to be happy with Snivio. That’s why the free trial includes every feature, so you can try it on your own videos before you buy.

14-day money-back guarantee

If Snivio Pro isn’t right for you, ask for a refund within 14 days of your purchase and you’ll get your money back in full. You don’t need to give a reason, though we’d love to hear what didn’t work.

How to ask for a refund

Email [email protected] with your order number or the email address you used to buy. You can also request it through the Lemon Squeezy order email you received. Refunds are processed by Lemon Squeezy, our reseller, and usually reach your account within 5–10 business days, depending on your bank.

After a refund

Your license key is deactivated and Snivio returns to the free trial, so new clips get the watermark again. Clips you already rendered stay yours.

After 14 days

We generally don’t offer refunds after 14 days, except where the law requires it. If you have a problem, write to us anyway; we’ll do our best to fix it.